BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//it-news-and-events.info//calendar//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
BEGIN:VTIMEZONE
TZID:America/New_York
X-LIC-LOCATION:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:19700308T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:19701101T020000
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
UID:event-152761@it-news-and-events.info
DTSTAMP:20260625T024110Z
DTSTART;TZID=America/New_York:20250131T140000
DTEND;TZID=America/New_York:20250131T150000
SUMMARY:AI agents + Human agents: How the future of CX will blend both
DESCRIPTION:Thursday\, February 13th\, 2025: 2:00 PM to 3:00 PM\n\nIn this 
 webinar\, Heather Reed\, PhD\, Product Manager at ASAPP\, and Brian McNabb
 \, Director of Product Management at ASAPP\, will explore how AI and human
  agents can reshape the contact center to substantially improve customer s
 atisfaction and increase capacity.\n\nhttps://cms.it-news-and-events.info/
 html/back-issues/?article=152761
URL:https://cms.it-news-and-events.info/html/back-issues/?article=152761
END:VEVENT
END:VCALENDAR