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X-LIC-LOCATION:America/New_York
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DTSTART:19700308T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
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UID:event-165837@it-news-and-events.info
DTSTAMP:20260625T101237Z
DTSTART;TZID=America/New_York:20251107T130000
DTEND;TZID=America/New_York:20251107T140000
SUMMARY:Beyond the Bot: The State of Self-service and AI Agents
DESCRIPTION:Thursday\, November 13th\, 2025: 1:00 PM to 2:00 PM\n\nIn this 
 strategic webinar\, you'll learn the state of the art for AI-powered self-
 service across all channels. We'll clarify the difference between legacy "
 chatbots" and modern Intelligent Virtual Assistants (IVAs)\, exploring the
 ir deployment in both text and voice.\n\nhttps://cms.it-news-and-events.in
 fo/html/back-issues/?article=165837
URL:https://cms.it-news-and-events.info/html/back-issues/?article=165837
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