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METHOD:PUBLISH
BEGIN:VTIMEZONE
TZID:America/New_York
X-LIC-LOCATION:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:19700308T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
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TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:19701101T020000
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
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BEGIN:VEVENT
UID:event-176081@it-news-and-events.info
DTSTAMP:20260624T204049Z
DTSTART;TZID=America/New_York:20260610T123000
DTEND;TZID=America/New_York:20260610T133000
SUMMARY:The Impact Of Agentic Al On The Customer Experience\, From Contact 
 Centers To Multichannel
DESCRIPTION:Wednesday\, June 10th\, 2026: 12:30 PM to 3:00 PM\n\nThis virtu
 al event will explore how to integrate agentic AI in every technical aspec
 t of CX\, anticipate its risks such as accuracy and compliance challenges\
 , and figure out how to craft seamless\, personalized\, and consistent cus
 tomer journeys across multiple channels for sustained competitive advantag
 e.\n\nhttps://cms.it-news-and-events.info/html/back-issues/?article=176081
URL:https://cms.it-news-and-events.info/html/back-issues/?article=176081
END:VEVENT
END:VCALENDAR
