'Automate This' For Smarter Procurement
IBM News, December 6th, 2022
How does it feel to work in 'the most complex business function'? Many organizations describe procurement that way, calling it a 'fundamental enabler' for operational excellence and cost savings (Ernst & Young, 2020).
According to a recent IBM IBV Study - Smart Procurement Made Smarter - there are five areas where smarter workflows can make the procurement function more resilient and better at creating new value. We're going to focus one - 'real-time, automated, frictionless processes' - because taking the friction out of end-to-end experiences, whether customer- or employee-facing, can produce substantial results (and perhaps take some of the complexity out of the job).