What Is Employee Experience? (17:19)
cxotalk.com, December 23rd, 2022
How can companies create an intentional employee experience, which is genuinely part of the future of work? We talk with Workday's Ali Fuller, who explains.
Employee experience describes all the touch points and interactions that employees have with their organization and work environment. Although it includes the direct benefits employees receive, such as salary and health insurance, less tangible factors like the quality of relationships with coworkers and supervisors, are equally important.
We talk with Workday's Ali Fuller, who explains. The topics we discuss include:
- What is employee experience?
- Why is employee experience so important?
- How do we cultivate employee engagement?
- How does engagement help us attract and retain employees?
- How does careful listening help us meet employee experience goals?
- What are best practices for measuring employee experience?
- What is the role of middle managers in the employee experience team?
- How do we start a workforce transformation strategy to increase employee engagement?
- What are the benefits and challenges of employee experience programs?
- Advice for HR leaders creating an excellent employee experience?
(17:19)