InformationWeek: 2023 Predictions for the IT Service Desk (Jan 11th)
Wednesday, January 11th, 2023: 1:00 PM to 2:00 PM
What will IT Leaders look to address in 2023 and Beyond? We invite you to join TeamDynamix's Andrew Graf, Chief Product Officer, for a lively discussion between several IT leaders.
As we kick off 2023, IT Leaders are challenged with increased demand and competition for resources. IT leaders are seeking improved performance of the IT Service Desk to address the business's many requests in response to these evolving needs. From increased service ticket volume to the many new project requests, IT leaders must balance their resources and budgets carefully.
What will IT Leaders look to address in 2023 and Beyond?
- Increased demand for self-service and automation.
- Enhanced visibility into the balancing of resource workloads.
- With more integration across the ecosystem, friction will be reduced.
- Automating manual processes.
- Automating and integrating AI.
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