Delivering Highly Resilient IT Operations With Event-Driven Automation
Red Hat News, March 1st, 2023
Digital business is here to stay, whether this means improving internal workflows or directly delivering capabilities that enhance the customer experience through applications hosted across the hybrid cloud. Once these solutions are built and deployed, smooth operation becomes the goal.
IT operations teams face challenges in Day 2 operations, such as:
- ongoing security risk mitigation
- scalability
- upgrades and patches
- surrounding technology and environment changes and impacts
- consistency of change
- keeping solutions updated
- compliance needs
- limited staff
- skills gaps
- hiring challenges
- 'agile' delivery of services
- short mean-time-to-resolution (MTTR)
- and more
Against this backdrop, IT automation solutions have been helping teams respond faster and with more consistency and efficiency.