Aflac Takes On Claims Challenges To Scale AI Efforts
VentureBeat, March 14th, 2023
For Aflac, which provides supplemental insurance to more than 50 million people worldwide (and is well-known for its duck mascot), delivering AI at scale across the organization has become a top priority since the pandemic.
Aflac has been forced to accelerate its digital transformation, including artificial intelligence (AI), as the pandemic severely challenged the company's traditional in-person, independent agent/franchise business. The trick, however, has been choosing the best AI use cases among competing priorities, says Shelia Anderson, who joined Aflac as CIO last July.
'We're thinking about the business challenge and outcomes we're looking for,' she told VentureBeat.