Custom Development vs. COTS: Which Is Better For Business Growth?
CIODIVE, March 13th, 2023
Whether to purchase commercial off-the-shelf (COTS) software or build a custom solution is one of the most common dilemmas organizations - and specifically IT leaders - face. COTS had its moment in the spotlight when custom development was more costly and businesses often did not have the expertise in-house to develop their own software solutions.
Why spend time having your best people architect a solution that already exists - and has been proven in the market - when a vendor has solved the same problem hundreds of times? Or so went the prevailing view.
But the growing pressure for differentiated customer experiences and highly efficient business operations has led many companies to prefer custom solutions that can fully adapt to their modern organization - and help them stand out from the competition.