What Is IT Operations?
ITProToday, March 14th, 2023
IT operations is the process and management of IT services. This guide provides an overview of what IT operations encompasses, as well as specific titles and responsibilities for the various roles that make up an ITOps team.
IT operations (ITOps) is the process of managing, maintaining, and providing support for the IT infrastructure of an organization.
Having access to skilled IT operations personnel, along with the tools and platforms they need to do their jobs, is critical for business success.
Core ITOps responsibilities include maintaining operational infrastructure, coordinating and monitoring IT services, investigating and resolving IT issues, planning and managing IT investments, and assessing and reporting on IT performance.