Artificial Intelligence Welcomed, But Human-Centered IT Support Is Key To Employee Satisfaction And Productivity
Lenovo News, March 14th, 2023
A global survey of employees reveals 74% think inefficient IT support affects morale and hinders productivity, while 87% welcome adoption of AI in resolving IT issues with minimal disruption
Nine in ten employees (87%) recognize that AI has a positive role to play in helping them stay productive, while eight in ten (81%) prefer a blend of AI and human interaction, according to Lenovo.
The new global study1 reveals that a majority of 12,000 employees surveyed (91%) believe they would be more productive if their IT issues at work were resolved quickly and effectively. Another 74% say poor IT support has decreased their motivation at work. Results show an efficient and effective IT support system needs to be in place to power today's hybrid workforce.