Q&A: Aflac US CIO Shelia Anderson Talks AI, Data, and Cloud
InformationWeek, March 30th, 2023
Automating claims processing and other functions currently see more play with the insurer than ChatGPT, but Aflac's AI journey is still underway.
While the rest of the world falls over itself bolting generative AI into their IT operations, insurance company Aflac seems to be focusing on practical uses of AI that speak to its core business. The automation of claims processing is one way the company aims to save its staff time and energy, along with speeding up payments to recipients.
There are other matters from data management to privacy that insurers must also address as awareness and regulation of those spaces escalate. Shelia Anderson, CIO of Aflac US, spoke with InformationWeek about the approach she is taking in her role and the company's journey with cloud and AI.