Total Quality Management (TQM)
CIO, April, 5th 2023
Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members -- from low-level workers to its highest-ranking executives -- focus on improving quality and, thus, delivering customer satisfaction.
This management approach is used to simplify supply chain management, as well as to detect, reduce or remove errors. TQM requires organizations to focus on continuous improvement, or Kaizen. TQM focuses on continual internal and process improvements over the long term, thereby enhancing the quality of produced products or services.
All departments that contribute to the creation of a product or service -- including design, engineering and marketing teams -- participate in TQM. Management acts as a facilitator by providing quality staffing and training and setting goals.