Transforming Customer Support With Contact Connect AI
Dell News, April, 6th 2023
Dell Technologies Services' next-gen AI/ML analytical platform predicts and resolves issues across the customer journey.
At Dell Technologies Services (DTS), our goal is to provide a seamless support experience for our customers, regardless of the communication channel they choose to use. As the demand for AI tools continues to rise and new technologies emerge, we are committed to staying ahead of the curve. To achieve this, we leverage data to help drive faster resolutions to support issues. Contact Connect AI (CCA) is the result of this effort. CCA is an ecosystem of troubleshooting intelligence that leverages natural language understanding (NLU) to improve customer experience and reduce issue resolution time.