5 CIOs On Building A Service-Oriented IT Culture
CIO, April 13th, 2023
Service excellence is vital and requires a new mindset and an emphasis on different skills, mission, and metrics that many IT leaders still struggle with.
There was a time in the not-too-distant past when the prevailing thinking among IT organizations was that what we deliver is more important than how we deliver it. Today's most successful CIOs recognize that service missteps can make or break their team's reputation. A culture of service excellence ensures that the IT organization is viewed and heard as a valued partner to the business.
What does it take to achieve IT service excellence? For starters, it helps to know what we're talking about. Being service-oriented doesn't mean being subservient. And a good service strategy isn't about being all things to all people.