You Asked. We Acted: Red Hat Reaches A Key Customer Experience Milestone
Red Hat News, April 20th, 2023
At Red Hat, making sure we understand and respond to our customers' and partners' needs is our top priority.
The Red Hat Customer & Partner Experience (CPX) Team, which sits in Red Hat's Customer Success Marketing organization, collects feedback throughout the user's journey to help us improve the experience our users have with Red Hat's products, services and people. One of our key performance indicators is the Net Promoter Score (NPS), which measures experience and loyalty.