Cloud-Based Portfolio Architecture For Operational Support System (OSS) Service Assurance
Red Hat News, Wednesday, May 24,2023
Service assurance is a key part of an Operational Support System (OSS) as it can help deliver end-to-end service management-from service activation and provisioning, to service performance monitoring and customer support.
Service assurance aims to provide customers with the level of service they expect from their communication service provider per their customer service level agreement (SLA).
By monitoring, identifying, predicting and resolving any technical issues that may impact the quality of service, communication service providers are able to provide reliable and high quality network services by minimizing downtime and service disruptions. This includes proactively detecting and resolving network problems to ensure network availability and performance, in addition to monitoring and resolving any customer issues through automated actions.