Twilio And Google Cloud Expand Partnership To Improve Customer Experience With AI
Google News, Wednesday, June 7,2023
Intelligent Contact Center Momentum Sets the Stage for Joint Generative AI Innovation
Twilio Inc., the customer engagement platform that drives real-time, personalized experiences for today's leading brands, and Google Cloud announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio's customer engagement products to improve experiences for millions of end users.
For more than a decade, Google Cloud and Twilio have been working together to innovate in the customer engagement space. Today, the companies are exploring new ways to infuse generative AI into Twilio Flex (the cloud-based digital engagement solution for personalized interactions across contact centers, sales, and in-app concierge) and across the Twilio Customer Engagement Platform, with the shared goal of transforming how brands personalize their customer interactions.