A Guide To Hybrid Cloud Deployment For Innovation Without Disruption
CIO, Wednesday, June 7,2023
How do organizations balance their on-premises preferences and requisites with the crucial need to innovate?
Contact center platform vendors are bringing more cloud offerings to market, but not every organization is ready to transform with a move completely off-premises:
- Some prefer to keep certain workloads nearby (ex: 40% prefer to keep analytics and data deployment on-premises, according to new research from Ventana).
- Others - especially large enterprises that operate in multiple verticals, global regions, or verticals with strict governance - navigate complexities around compliance, data privacy, and IT that being fully cloud-based can complicate.
- Pace, costs, and other looming concerns stall - if not stop - cloud consideration, especially when cloud is made to be an all-or-nothing decision.
- Some existing investments still work well (on-premises call routing systems, for example, can have a very long lifespan with a low total cost of ownership).
The question is: how do organizations balance these preferences and requisites with the crucial need to innovate?