'The Last Frontier Of Disruption': With Its New Ai Chatbot, Ey Teams Seek To Take The Pain Out Of Payroll Questions
Microsoft News, Monday, June 5,2023
An employee in Hungary asked if having twins would impact his parental leave. A worker in Spain wondered whether the bonus of $20,000 euros she received would be taxed. Another employee asked what requirements he would have to abide by if he went to work in a United Arab Emirates country as a foreign national.
Those queries, received by clients of multinational professional services organization EY, underscore the complexity organizations worldwide face in trying to answer employees' payroll questions. To address that challenge, the EY organization (previously named Ernst & Young) worked with Microsoft to create a generative AI chatbot that will be developed to answer payroll questions from employees across the 159 countries and 49 languages that EY clients encompass.