Microsoft Intros Sales Copilot At Inspire Partner Event
Destination CRM, Wednesday, July 19,2023
Microsoft yesterday during the first day of its Inspire partner and developer conference at its corporate headquarters in Redmond, Wash., introduced Sales Copilot, an artificial intelligence-based tool to help sellers increase productivity and personalize every customer interaction.
Sales Copilot can be accessed through Microsoft's Outlook, Teams, or Dynamics 365 Sales and connects to other CRM systems, like Salesforce. It includes CRM task automation, auto-generated email or meeting summaries, and AI-powered, real-time insights, such as top opportunities and customer opportunity summaries. Sales Copilot also helps sellers with customer follow-up by generating AI-assisted content and recommendations, such as contextual emails based on Outlook and CRM data.