Making An Impact With Verify
SAP News, Monday, July 31,2023
Artificial intelligence (AI) has received mixed reviews. On the one hand, its ability to automate tasks, process vast amounts of data, and interact with users has been proven to create efficiencies and enhance productivity. But on the other hand, there are concerns about AI replacing humans and taking away jobs.
At SAP Concur, AI technology underpins our core travel, expense, and invoice solutions. It's also what powers Verify, our self-serve audit service within Concur Expense that can automatically check 100% of expense reports to help identify potential compliance issues. It uses AI and machine learning from SAP Concur to tap decades of expense user data that helps identify hard-to-detect spend issues and anomalies.
Verify is a great example of how humans remain an important part of today's workforce and of how humans plus AI technology can deliver better results than either could independently. Even the most advanced AI systems have gaps. For those, at SAP Concur, we augment the technology with a 24/7 team of human auditors to keep accuracy high and false positives low.