Mediation's Powerful Role In Resolving Conflict
SAP News, Friday, August 4,2023
Sleepless nights? Knots in your stomach on the way to work? No matter: if you just wait long enough, the conflict with your colleague will go away all by itself. At least, that's what we usually hope will happen.
It is an understandable approach. Dealing with a conflict feels awkward at first, because most of us have never learned to do that. But it is also a fact that disagreements in the workplace are unavoidable.
For this reason, SAP employees around the world have access to confidential mediation services through the SAP Global Ombuds Office to help them resolve workplace conflicts.
Mediation is when a third party facilitates getting people to talk to each other again, helping clarify the situation when they are no longer able to do so on their own. This approach is particularly useful when the conflicting parties are willing to listen to one another, talk things out, and take ownership for finding a solution.