The Metrics Struggle: Creating Metrics For A BC Or DR Program
Continuity Central, Wednesday, August 2,2023
After years struggling with tracking metrics for a disaster recovery program, the authors of this article came across a metric tracking system used by a peer which was successfully modified for DR use. The system is shared here to help you move from nagging to supporting the teams that you work with.
Metrics to show efficacy and return on investment are not new. There have been surges and dips in the intensity of the push for implementing these depending on what industry you are in. It may be surprising to many that cities and counties have excellent metrics to track and report on the work they do. Look up your local Comprehensive Financial Report and I suspect you will be surprised the number of metrics that are tracked for any given city or county.
That doesn't help though when you can't track number of widgets produced, rejection rates, miles of road plowed for snow, emergency medical calls per staff member, and the list goes on. For business continuity and disaster recovery types like us, the metrics are a little softer. And, more often than not, you are beholden to someone else's effort and the competing priorities to get their attention so that their task is accomplished and therefore your metric is in good standing. It really, really, can be frustrating.