AI Collaboration Is Anything But Artificial
Cisco News, Tuesday, August 8,2023
Annually, Cisco has 16 million customer exchanges. That massive amount of information is fodder for our AI crucible. From it, we forged Webex Chat Assistant, merging technology and service innovations.
Connect with it for help, day or night. You get targeted answers and make it smarter and faster. for you. The question of real versus artificial intelligence is moot, as Heinlein's rhetoric from The Number of the Beast highlights: 'Who is more real? Homer or Ulysses? Shakespeare or Hamlet? Burroughs or Tarzan?' We're the co-creators. This is our collective intelligence. There's nothing 'artificial' about that. Just an easy, different way to find fast answers.
Webex Chat Assistant was also the natural solution for customers who've told us that sometimes they'd rather fix a problem than open a support case. So, to create a customer service experience as superior as working with the Cisco TAC, we designed it with two themes in mind: reduce friction and fail fast.