Technologies Transforming Customer Service By 2028
FutureCIO, Wednesday, September 13,2023
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028.
'The common theme of these three technologies is their ability to streamline the customer journey and enable customer service leaders to meet customers' growing expectations,' said Drew Kraus, VP Analyst in the Gartner Customer Service and Support practice. 'Within the next five years, we expect these technologies to change the face of customer service and support.'