Big Changes In Gartner's 2023 Magic Quadrant For Contact Center As A Service
eWeek, Thursday, September 28,2023
The end of summer is here, which means for those of us in the communications space, it's time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.
Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw significant changes and surprises. Below are the notable points from the 2023 CCaaS Magic Quadrant.
Gartner's Magic Quadrant CSaaS: Shifts and Surprises NICE The MQ has changed significantly over the years, but one constant has been NICE in the Leader quadrant.
The company has been a de facto standard for some time, and that's not likely to change any time soon. NICE has significantly invested in AI and partnerships and is well-aligned with industry trends.