Latest 8x8 Research Reveals IT And Contact Center Leaders Embrace Conversational AI Or Fear Falling Behind
AiTHORITY, Friday, September 29,2023
8x8, a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center report.
Key findings reveal that contact center and IT leaders believe conversational artificial intelligence (AI) is the future of the contact center with 80% saying these capabilities will be a must have in the near future, and 41% agreeing that if companies don't adopt these capabilities they will fall behind. Further findings highlight how they are thinking about applying conversational AI through automation.