How Does AI Enable Hyper Personalization In Telecom?
RCRWirelessNews, Thursday, September 28,2023
The 'deep use of AI' can drive hyper personalization through carriers' omni channel products
During a session at Google Cloud Next '23, Ankur Jain, VP, Google Cloud for Telecom and Google Distributed Cloud, said that Google is using AI and data to help CSPs 'reimagine customer experiences, network and IT operations and workforce productivity' by turning data into a 'strategic asset and competitive advantage.'
'We are building CSP specific solutions and products,' he said during an event session. 'We are also working closely with partners to ensure that there is an open ecosystem. whether that's network equipment providers, OSS/BSS providers, network analytics providers, customer analytic platforms, system integrators and so on.'