SAP for Me Enhances the Customer Support Experience with Get Support
SAP News, Thursday, September 28,2023
On the steady journey to provide that perfect support experience, customers using SAP for Me can now receive automatic recommendations to best channel their support cases.
'In the past, users first selected the communication channel to raise a case before describing their issue. This was not always the most efficient way to solve their issues,' states John Bowley, product manager, SAP for Me Support Applications. 'To better direct the case to the supporting organization, it makes more sense to have customers first describe their issue and then be recommended the communication channel that would help solve it quickly.'
In this interview, Bowley gives more insight into how the latest usage improvement of SAP for Me is doing just that.