Oracle Named #1 In Digital Customer Engagement And Experience Analytics By Guidehouse Insights
Oracle News, Tuesday, October 10,2023
Oracle Energy and Water tops Leaderboard across vital customer criteria, including product performance, pricing, technology, partners, and vision
Rising customer expectations, evolving regulations, and proliferating distributed energy resources (DERs) are driving utilities to improve their customer engagement (CE) and experience (CX) programs. Recognizing Oracle's holistic solutions that are helping utilities deliver on these and other customer satisfaction (CSAT) goals, Guidehouse Insights named Oracle Energy and Water the top provider in its Digital Customer Engagement and Experience Analytics report.1 Oracle held the top position in all 10 criteria reviewed by the market intelligence and advisory firm.