Leveraging Telemetry Insights To Improve The Customer Experience
Dell News, Wednesday, October 18,2023
Learn how Dell Technologies is using AI to deliver the best experience for customers.
To ensure smooth operations and maximum productivity, businesses need to get most out their IT infrastructure. Dell's Optimize for Infrastructure service helps customers achieve this with a designated expert-a technical account manager (TAM)-who is responsible for ensuring customers' infrastructure is performing optimally.
To help TAMs to monitor and analyze the vast amounts of telemetry data generated by modern complex systems, Dell Technologies developed Optimize Telemetry Insights (OTI). Using OTI, an AI-powered tool, TAMs can monitor performance metrics and other critical telemetry data across all systems and customers under their purview.