Survey: Why CIOs And CTOs Want A New Model For IT Support And Services
HelpNet Security, Wednesday, October 18,2023
Respondents voiced broad dissatisfaction with their support services and models, including issues with support capabilities, lack of accountability, and lack of personalized expertise.
In April of 2023, Censuswide conducted a survey of 608 US respondents from companies with $250m+ revenue. That study focused on CIO and CTO satisfaction with their existing IT support and services models for enterprise software. The results spoke for themselves.
Respondents voiced broad dissatisfaction with their support services and models, including issues with support capabilities, lack of accountability, and lack of personalized expertise. Seven out of ten listed inadequate service models as one of their biggest challenges with IT support, followed by six in ten reporting a lack of vendor accountability as the main challenge.