GenAI Accelerates Dell's Customer Experience Vision
Dell News, Tuesday, October 24,2023
Dell is supercharging our customer experience and ramping customer adoption of GenAI technologies.
Dell Technologies is reimagining how we deliver products and services to our customers. By embracing the recent advances in artificial intelligence, we're supercharging advanced auto-healing capabilities, streamlined digital self-serve and hyper-efficient assisted support.
We've used AI for decades, leveraging data and telemetry to solve specific business problems. And we've had incredible success-reducing time to value on technology implementations and time to close in support cases, along with streamlining parts availability.