What Are Remote Hands?
Search Data Center, Monday, October 23,2023
Remote hands is the general name for a service colocation providers offer that enables customers to delegate IT management and maintenance tasks in a colocation facility to technicians hired by the provider.
Although the concept of remote hands is most frequently associated with traditional colocation services, remote services increasingly apply to cloud and a wide range of third-party IT support providers. The key factor here is remote, as remote hands could be considered any IT service, troubleshooting or technical support provided to an end user or enterprise IT system that originates from an authorized off-site location.