SAP Debuts New CX Generative AI Capabilities to Enhance Customer Experiences and Boost Business Operations
SAP News, Wednesday, October 25,2023
SAP SE announced new generative AI capabilities across the SAP Customer Experience portfolio, including SAP's natural-language generative AI copilot Joule.
These new capabilities will help businesses automate time-consuming tasks and quickly analyze data from across the enterprise to gain valuable, actionable insights that deliver more intelligent, personalized experiences for customers.
Unlike other generative AI technologies that only utilize the data found in one siloed system, these new AI capabilities leverage SAP's wealth of experiential and operational data, as well as data from third-party sources, to provide businesses with a holistic view of their customers.