How AI Impacts Digital Transformation
Search CIO, Friday, November 3,2023
AI adoption is changing digital transformation as enterprises deploy the technology to improve customer experience, boost developer productivity and look for a competitive edge.
Get ready for the transformation of transformation.
Digital transformation, a centerpiece of business makeovers for more than a decade, is itself transforming amid the rise of AI. AI is poised to dramatically change digital transformation, from the goals enterprises set out to achieve to the tools practitioners use to advance initiatives.
The scope of activity encompasses traditional AI technologies, such as machine learning, and the rapidly growing field of generative AI. The latter technology is quickly becoming prominent across enterprise IT projects and corporate functions, with customer service, software development and life sciences among the leading areas.