ITIL V3
SearchCIO, Saturday, November 11,2023
ITIL V3 is the third version of the Information Technology Infrastructure Library (ITIL), a globally recognized collection of best practices for managing IT and for implementing IT service management (ITSM) practices.
ITIL is one of the world's most popular frameworks for ITSM, an approach that is concerned with the design, strategy, operations, measurement, improvement and delivery of IT services. The original version of ITIL was a manual published in the 1980s to help government IT departments in the United Kingdom establish a framework for best practices.
Since its original publication, the ITIL framework has provided numerous best practices and recommendations that enable organizations to improve and optimize the way they use IT products and services. Leveraging ITIL for ITSM lets businesses capture more value from IT and facilitate desired outcomes by using IT.