Three Contact Center Resolutions For 2024
Destination CRM, Wednesday, November 29,2023
IT'S THAT TIME OF YEAR, dear reader! Holiday displays are up in every store, radios everywhere are playing that Mariah Carey song (you know the one), and I have inexplicably begun craving eggnog despite being oh so very lactose-intolerant.
It's also the time of year where we start contemplating what we'll be taking into the new year and what we'll be leaving behind. The time for setting resolutions, like drinking less coffee (never) or getting ahead of every single report deadline (yeah, sorry, boss).
But you know what? I'm going to flip it around. I'm going to set resolutions for you. Why? Because this is my column and I can do what I want (unless the editors stop me, of course). Also, it's more fun this way.
So without further ado, here are your 2024 resolutions for customer service awesomeness. It's a gift. You can thank me later.