AWS Aims To Reinvent Contact Centers With Gen AI
eWeek, Thursday, November 30,2023
Learn how AWS is looking to reinvent contact centers with generative AI. Discover the features and benefits of this new technology.
A busy week at AWS re:Invent started with a few key announcements from AWS, with contact center innovation being front and center. The contact center sector has largely stood still for the better part of four decades. While there has been an effort to move the systems from on-premises to the cloud, contact centers largely operate today as they did years years ago.