The Power of ITSM: A Conversation with David Cole (#240)
Dissecting Popular IT Nerds, Friday, December 8,2023
Customer service is the most important thing in the IT field, whether some believe it or not.
Get the inside scoop on IT service management from our seasoned guest David Cole. With over 13 years in the trenches, he's an open book when it comes to optimizing workflows and customer service in IT support. You'll get David's takes on help desk vs service desk vs ITSM-hear how they differ and complement each other. David has tested various ITSM platforms, so he'll share which ones have helped his organization enhance reporting and accountability. And he'll give us his prediction on how AI will shake up ITSM. Whether you're new to the field or a longtime leader, this episode is chock-full of actionable advice to step up your IT service management game.