Chatbots For ERP: Assessing The Benefits And Tools
SearchERP, Tuesday, December 19,2023
Generative AI and other machine learning bots are coming to ERP in a big way. Here's an overview of the terminology, the pluses and minuses, and the top tools and vendors.
Organizations are increasingly using AI-powered chatbots to automate interactions with their back-end ERP systems. It is easy to see why. Chatbots can significantly improve the customer and employee experience and simplify user interaction with complex ERP systems and the various applications integrated with them.
Rich Sernyak, U.S. SAP practice leader at PwC, said the consulting firm predicts that every enterprise application will eventually enable chatbot interfaces. It's the first step in bringing generative AI to existing applications and workflows. The bots will make it much easier to interface with the data in applications.