Readiness: Unveiling Vital Competencies For Contact Center Success
AiTHORITY, Monday, December 18,2023
Results from respondents note critical success factors including cloud migration, knowledge management, voice to digital mix, and conversational intelligence
TTEC Holdings Inc. a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced the results of its inaugural AI Readiness Assessment. The survey findings indicate that the enthusiasm over generative AI has transitioned to demand for practical technology and services solutions that can scale from use cases to full-scale production.