Contact Center AI Market To Grow By 25 Percent Per Year
Destination CRM, Monday, January 8th, 2024
Research firm TechSci Research valued the global contact center artificial intelligence market at $2.4 billion in 2022 and expects it to expand by 24.5 per year through 2028. The market is experiencing rapid growth, driven by technological advancements and the need for efficient customer service solutions, it said.
Artificial Intelligence is transforming call centers by providing automated processes, handling customer inquiries through chatbots, and offering predictive analytics that personalize customer interactions.
The report identifies emerging trends such as the proliferation of connected devices and significant strides in edge computing, which are enabling real-time processing in the AI space. Integration of AI with machine learning, advancements in voice interfaces, and a dedicated emphasis on data privacy and security are at the core of innovative trends shaping the future of call centers globally, according to TechSci.