Elevating Automation: The Era Of Intelligent Automation
InformationWeek, Friday, February 2nd, 2024
RPA has proven successful for many companies that have deployed it, but there is only so much you can accomplish by focusing on automation through RPA bots.
It is no surprise that most of your customers want things done fast. Employees want to make things right and meet their demands even faster. Unfortunately, this might be difficult to achieve with limited resources and, as a result, it can negatively impact your customers' buyer experience. During the pandemic, many companies used robotic process automation (RPA) to improve their customer service, and it can still be helpful for some as it imitates what an end user would do using a step-by-step process.