Assessing Gen AI's Impact in the Contact Center, Part 1
No Jitter, Thursday, February 15th, 2024
In this installation of No Jitter's Conversations in Collaboration, Forrester senior analyst Christina McAllister defines contact center productivity and how AI could change it for the better.
Welcome to No Jitter's Conversations in Collaboration series. In this current series we're asking industry leaders to talk about how AI can boost productivity - and how we define what productivity even is - with the goal of helping those charged with evaluating and/or implementing gen AI to have a better sense of which technologies will best meet the needs of their organizations and customers.