CIO Shows What A Service Center Can Do For Patient Access And Experience
HealthcareITNews, Thursday, February 15th, 2024
At HIMSS24, Southcoast Health's Jim Feen will discuss how IT-enabled service centers can be a "game changer" for consumers and offer sizable competitive advantages for health systems. He'll offer tips for designing them and KPIs to track their outcomes.
New Bedford, Mass.-based Southcoast Health - with more than 450 providers at more than 50 locations across southern Massachusetts and Rhode Island - faces the same challenges as other health systems and IDNs: the need to build its patient base, drive growth, increase revenue and control costs - all while delivering high-quality care and top patient experience.
Consumers have become more savvy - and more choosy - about where and how they receive their healthcare services, and they can be tough customers if the care that's delivered to them does not meet expectations. They've come to expect convenience, affordability and accessibility.