Lenovo Recognized For Continued Commitment To Customer Support And Sustainability In Its Supply Chain
Lenovo News, Monday, February 12th, 2024
Access to digital apps and tools has meant customers expect better and more responsive customer service than ever before. Research has shown that 73 percent of customers point to experience as an important factor in their purchasing decisions, behind price and product quality.
At the same time, businesses are grappling with how to increase their sustainability without compromising on the service they deliver. In fact, a recent study from McKinsey showed that products making ESG-related claims averaged 28 percent cumulative growth over the past five-year period, versus 20 percent for products that made no such claims.
Faced with both challenges, Lenovo is showcasing its commitment to customer satisfaction, innovation and achieving a more sustainable future. Recent accolades from respected Brazilian Consumer advisory body, Reclame Aqui, along with the Association for Supply Chain Management (ASCM) Award, as well as developing AI customer support services, are just some of the ways in which Lenovo is setting the industry standard in customer support and providing solutions that address sustainability.