The State Of Customer And Partner Experience At Red Hat 2023: Collecting Feedback From Multiple Inputs And Channels
Red Hat News, Wednesday, February 21st, 2024
2023 was a pivotal year not only for Red Hat, but also for our customers and partners. While the past year may have presented many challenges, it also strengthened our commitment to listening to and acting on the voice of our customers and partners.
This past year our Customer Experience and Adoption team collected feedback in new ways, and also worked to modernize some of our traditional feedback collection methods. We reached a customer experience milestone by achieving our highest ever Net Promoter Score (NPS) score, as well as launched our new Customer Success Days event series that allows customers and Red Hat subject matter experts to connect and share use cases.
Through our many listening efforts, including surveys, research events and data analysis methods, we identified several areas of opportunity within our products and services throughout the year. Here's how our team collected and prioritized customer experience (CX) feedback to drive enhancements throughout 2023.