Techie Saved The Day and Was Then Criticized For The Fix
The Register, Friday, April 5th, 2024
You can prove them wrong, but they'll still get you on a non-technicality
On Call is back from an Easter adventure with another reader-contributed - and perhaps tear-inducing - tale of tech support.
This week, meet a reader we'll Regomize as "Manny" who warned us that if he revealed where his story took place, he would have to shoot us. Thankfully he did not.
His tale started with a call from a user who complained "there is nothing on the computer screens but dollar signs where the temperatures or status or percent values should be."
Manny investigated system logs - which were printed, giving us a hint about the vintage of his story - and learned that the primary server had shut down an hour back and nobody had noticed.
The errors that saw him summoned were caused by the backup box borking.